• Country on the Bay handles it's own ticketing through Front Gate Tickets (Ticketmaster) 
  
  
• Tickets are on sale now and are available online at www.countryonthebay.ca or by phone 1-800-361-7300
  
  

• All Passes are non transferable and may not be shared between multiple people. Any entry wristband that is tampered with will become null and void without refund.

• All tickets are processed online and subject to all fees and taxes.
  
  
• All tickets will be emailed to customers and can be exchanged at gate for wristbands and VIP lanyards.
  
  
• VIP tickets are open to all ages.
  
  
• General admission or VIP tickets do not include onsite parking.
  
  
• Children aged 5 and under are free when accompanied by an adult.
  
  
• NO refunds or exchanges.
  
  
• Accepted methods of payment: MasterCard, Visa. Credit Card information should NEVER be emailed. 
  
  
• If wristband has to be removed for work purposes, visit the willcall office and they will remove your wristband. For re-entry you must go to the will call and provide proof of purchase, the removed wristband, and ID that matches the proof of purchase.
  
  
• If wristband is removed IT IS NULL AND VOID.
  
  
• Unauthorized duplication or sale of ticket may prevent admittance of ticket purchaser to event. Purchase of tickets by a third party carries the risk of being fraudulent. Unless you’ve purchased your tickets from COUNTRY ON THE BAY, the validity of the ticket cannot be confirmed. Ticket purchasers need to be smart about their decisions when buying third-party tickets.
  
  
• Performers and schedules are subject to change without notice.

Cancellation and Refund Policy:

All ticket sales are final except in the unlikely situation of a full event cancellation or postponement by COUNTRY ON THE BAY.

Subject to the provisions below for an event cancellation or postponement, there are NO exchanges or refunds once tickets have been purchased.

NO exchanges or refunds will be issued if a festival performer is changed, cancelled, rescheduled or delayed for whatever reason.

NO exchanges or refunds will be issued for venue or time changes

In the unlikely event of a full cancellation or postponement, COUNTRY ON THE BAY will offer refunds and or exchange options and time sensitive windows for such options. We will inform ticket buyers of these procedures once they become available through our website and our email database.

Country on the Bay will follow all provincial and federal public health mandates at the time of the event.