All Passes are non transferable and may not be shared between multiple people. Any entry wristband that is tampered with will become null and void without refund.
Ticket Fraud Information:
COUNTRY ON THE BAY would like to remind all ticket/wristband purchasers that unless you have purchased your tickets directly from COUNTRY ON THE BAY, the authenticity of the tickets/wristbands cannot be verified until you arrive on site. Buying tickets from a 3rd party is done at the purchaser's own risk.
Ticketmaster Layaway Plan
Our layaway plan lets you split your purchase into four easy installments. Reserve your tickets for $100 down. The remaining balance is due on a monthly basis (payments are made automatically on the same day of each month following). Upon receipt of the final payment, your tickets will be emailed to the email address you provided in your account profile. A new account must be set up for this years festival.
Cancellation and Refund Policy:
All ticket sales are final except in the unlikely situation of a full event cancellation or postponement by COUNTRY ON THE BAY.
Subject to the provisions below for an event cancellation or postponement, there are NO exchanges or refunds once tickets have been purchased.
NO exchanges or refunds will be issued if a festival performer is changed, cancelled, rescheduled or delayed for whatever reason.
NO exchanges or refunds will be issued for venue or time changes
In the unlikely event of a full cancellation or postponement, COUNTRY ON THE BAY will offer refunds and or exchange options and time sensitive windows for such options. We will inform ticket buyers of these procedures once they become available through our website and our email database.
Country on the Bay will follow all provincial and federal public health mandates at the time of the event.